Contact Technical Support

The TallySoft Technical Support Department offers a variety of support solutions to meet the needs of our customers.

  • Phone and remote-based support is available from 9:00 AM until 6:00 PM (EST) by calling 1-888-Tallysoft (825-5976) or 724-873-5264. After contacting a technician, they will provide you instructions for a Remote Login Assistance session.

  • Phone-based support outside of our regular business hours is available in an emergency (applies to existing customers with an active support subscription).

  • E-mail support is available at To ensure prompt and efficient service, please provide as much detail concerning the issue/request as possible.

  • TallySoft customers can chat with a Technician today!

Explore our Library, Online Videos and Documents
TallyRegister View, print or download a wide range of topics and tutorials about the TallySales Retail Management System in our TallySoft Library.
Popular Printed Documents Popular Videos
PCI Compliance.pdf TallySales In Action
TallySales CRM.pdf TallySales Explorer Overiew
TallySoft Customer Loyalty.pdf Purchase Order Overiew
TallySoft Ecommerce.pdf Product Overiew
Sales and Marketing Overiew

TallySales Product Ideas

Product Ideas allow you to suggest new product features, new functionalities, and even request new products altogether. TallySoft Customers can vote for the features and suggestions they want to see added to the software, resulting in the most popular features bubbling up to the top. When planning new releases, our Product Management team will look at the most popular features and use your feedback to prioritize upcoming updates.

Custom Development Support

If you have custom requirements, we’ve got the resources to meet your special needs. Complete this Software Change Request Form (SCR) to get the process started.

Support Subscription Options

Gold Unlimited – Any employee can call tech support during normal business hours. 24/7 emergency calls and software updates are included. Gold Unlimited support is required in the initial year of support.

Silver – Support is bundled into 5 incident packages. One incident may include several calls. Any employee can call during normal business hours. 24/7 emergency calls are counted as an incident. Software updates are included. When five incidents have been used, a new Silver support package is then purchased.

Per Incident / No Support Contract – TallySoft will handle any questions or issues Monday through Friday, 9am to 6pm EST. Calls are prepaid via credit card at $125.00 per hour, with a one hour minimum charge. Incidents are scheduled with a technician after initial payment is approved. The final charge is the total amount of time for the incident. Software updates are not included.